Waiting Room frozen?
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Posted by tythis

I had a 12:07 time, got right into queue, and now it's been 22 minutes telling me I'm #1 in queue. If I reload, I lose my place, but if I stay, it might be completely bugged?  What the heck?  I had to reload... that couldn't be right.  Now who know where I'll be in queue.  Horrible Gencon... just Horrible.

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Posted by derekguder

That's the Passkey waiting room.

If you're at #1 and it's not changing, refresh the waiting room and you should get through.

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Derek Guder
Event Manager
Gen Con LLC

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Posted by derekguder

If that doesn't work & you continue to have issues, can you confirm your OS, browser, & version of both?

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Derek Guder
Event Manager
Gen Con LLC

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Posted by tythis

I was in Chrome in an incognito window (which, I always use... that shouldn't be an issue).  I reloaded in a regular window and was 50th in line.  It only took 3-4 minutes and then I got in.  I realize in hindsight that it dinged, which I thought meant #1, but the sound means you've gotten in.  If you don't see the housing portal open up very shortly after that ding, then you're likely bugged like I was.  

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Posted by austicke

Happened to a lot of people (including me two weeks ago). You just needed to re-enter.

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